Last Updated: 8 July 2026

At Trailer Repair Centre, we aim to get your order to you as quickly and safely as possible. We ship trailer parts and accessories Australia wide from our retail store in Braeside, Victoria.

Processing Your Order

• Orders are generally processed within 1–2 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak periods, processing times may be slightly longer.

If there is any unexpected delay with your order, we will contact you as soon as possible.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight and destination of your order.

Some oversized or heavy items may require a custom freight quotation. If additional freight charges apply, the checkout process will notify you and direct you to contact us directly to complete your order.

Delivery Timeframes

Estimated delivery times after dispatch are:

• Melbourne Metro: 1 to 3 business days
• Regional Victoria: 2 to 5 business days
• Interstate Metro Areas: 3 to 7 business days
• Regional & Remote Areas: 5 to 10+ business days

Please note these timeframes are estimates only and may vary depending on your location and the freight carrier.

Tracking

Where available, tracking details will be provided once your order has been dispatched.

Bulky Items

Some products, including large trailer components and other oversized items, cannot be shipped via standard courier services.

These items may require collection from our Braeside store.

Where applicable, we will contact you to arrange the most suitable delivery option.

Click & Collect

Click & Collect is available from:

Trailer Repair Centre
235 Governor Road
Braeside VIC 3195

You will receive notification when your order is ready for collection. Please do not attend the store until you have received confirmation.

Delivery Delays

While we work with reputable freight providers, delays can occasionally occur due to weather events, carrier delays, peak shipping periods or other circumstances outside our control.

Trailer Repair Centre cannot guarantee delivery dates and is not liable for delays once an order has been dispatched.

Damaged or Missing Deliveries

If your order arrives damaged or appears incomplete:

• Notify us within 48 hours of delivery.
• Retain all packaging.
• Email photographs of the damaged goods and packaging along with your order number.

We will work with you and the freight provider to resolve the issue as quickly as possible.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

Trailer Repair Centre cannot accept responsibility for delays or additional freight charges resulting from incorrect or incomplete delivery information supplied by the customer.

Questions

If you have any questions about shipping or require a quote before placing your order, please contact us:

Phone: (03) 9587 3303
Email: [email protected]