03 9587 3303

Trailer Repair Centre highly values the strong relationship we have with our customers; often these relationships have been built up over many years. The data we collect will be handled sensitively and securely and with proper regard for privacy. Trailer Repair Centre fully supports the “National Privacy Principals”. These principals have been incorporated in our Privacy Policy, which is set out below. Further information available www.privacy.gov.au

We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business. We therefore maintain the name, postal and email addresses, telephone number, payment and order processing information of customers when they order from us. We will never ask you to answer any intrusive personal questions.

The information you provide to us is used for billing and delivery purposes and to measure customer interest in our products.

You may provide us with your email address. We will only ever use your email address so that we can (a) contact you about your order or answer a query, or (b) send you special offers from time to time. Your email address is private and we will never sell it to third parties.

Any personal information that you give us is private. We will never release personal information to persons or entities without your explicit consent.

Exceptions to this are (a) where Trailer Repair Centre is required by law to disclose certain information; (b) if you have ordered a product from us that requires personalization, or delivery to you by an external company; (c) you are a member of a reward or other club and your order must be verified so that you will receive your reward/benefit.

As part of the National privacy Principles, customers can advise us at any time if they:

(a) do not wish to receive information from reputable companies, or if they
(b) no longer wish to receive product information from Trailer Repair Centre.

Customers can advise us of either of the above by fax – 03 9587 3374 or
Mail – 235 Governor Road, Braeside, Victoria 3195. Australia.

A customer may request to see the details we maintain on them in our customer file by forwarding a signed written request to us. Customers can advise us if any of their information requires updating.

Trailer Repair Centre makes use of “cookies” to make our web site perform better. A “cookie” is a feature built into your browser that assigns you a “user ID”. Cookies are used to follow the pattern of movements of web users. Cookies let us know which pages on our web site are visited and how often. By themselves, cookies can’t be used to discover your identity – they merely identify your computer servers when you visit us. Cookies provide us aggregate statistical data, and are not used to record any personal information such as your name, address or email address. If you are unhappy about having a cookie assigned to you, you can set your browser to refuse cookies, but you may experience difficulties in processing transactions and/or logging on.

We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorized persons. Transmissions sent to or from Trailer Repair Centre are routinely monitored for quality control and systems administration.

We also value the privacy and security of your online purchases and use encryption software on our site.